Privacy Policy jum99

1. Information We Collect

In operating the jum99 platform, we collect several categories of personal information from members. This collection is necessary to ensure your account functions securely, financial transactions are processed correctly, and your experience can be improved over time.

Account Registration Information:

• Full name as shown on your identity card (MyKad) or passport
• A valid and active email address
• A mobile phone number registered in Malaysia
• Username and password (stored in encrypted form)
• Date of birth to verify you are 21 years of age or older

Identity Verification (KYC) Information:

• A copy of your identity card (MyKad) or valid travel document
• Proof of current residential address such as a utility bill or bank statement
• Payment method information for transaction verification purposes

Technical and Usage Information:

• IP address and general location data (state, country)
• Device type, operating system and web browser version used
• Access log data including session time and duration
• Game activity and financial transaction records within the platform

2. Purpose of Collection

Every piece of information collected by jum99 is used only for stated and legitimate purposes. We do not process your information beyond the scope set out in this policy.

Account and Identity Management: Registration information is used to create and verify member identity, prevent duplicate registrations, and ensure the security of your account. The KYC verification process is mandatory in line with the international licensing requirements we comply with.

Financial Transaction Processing: Data relating to payment methods — including e-wallets such as Touch 'n Go and Boost, DuitNow, FPX, and crypto assets — is used solely to process your deposits and withdrawals securely and accurately.

Platform Security: Technical information such as IP addresses and log data is used to detect suspicious activity, prevent fraud, protect the integrity of the platform, and ensure a fair experience for all members.

Service Improvement: Anonymised usage data helps the jum99 technical team understand usage patterns, identify performance issues, and make ongoing improvements to the platform.

Service Communications: Your email and mobile phone number are used to send important account notifications, transaction confirmations, and security information. Promotional communications are only sent with your consent.

Legal Compliance: As a platform operating under international licensing, jum99 is obliged to retain certain records for audit, reporting and legal compliance purposes.

3. Sharing of Information with Third Parties

jum99 maintains a clear principle: member personal information is not sold, transferred or shared for the commercial purposes of others. However, in the following limited circumstances, information may be shared with trusted entities:

Technical Service Providers: Payment processing companies, cloud computing platforms, and technical infrastructure providers that support jum99 operations. All such parties are bound by strict confidentiality agreements and may only access the information needed for their specific tasks.

Identity Verification Providers: Third-party services that help us verify member identity to meet KYC compliance requirements. Data shared is kept to a minimum and strictly controlled.

Legal Requirements: If required by law, court order, or a competent regulatory authority, jum99 will disclose only the necessary information. We will notify you of any such disclosure unless prohibited by law.

4. Data Security

jum99 implements comprehensive technical and organisational security measures to protect member personal information from unauthorised access, loss, destruction or alteration.

Communication Encryption: All communication between your device and jum99 servers is protected with SSL/TLS protocols to current industry standards. This ensures that data transmitted during login, registration and transactions cannot be intercepted.

Encrypted Data Storage: Member passwords are never stored in plain text. We use strong cryptographic hashing algorithms to store your login credentials.

Internal Access Controls: Only staff with specific authorisation may access member personal information, and that access is restricted on a need-to-know basis. All access is logged and audited regularly.

Continuous Monitoring: jum99 security systems are monitored at all times to detect and respond to any threats or anomalies that could potentially compromise member data.

Incident Response Measures: In the event of any security incident affecting your personal information, jum99 will notify you within a reasonable timeframe and take appropriate remediation action.

5. Use of Cookies and Tracking Technologies

The jum99 website uses cookies — small text files stored on your device — to improve platform functionality and the user experience.

Essential Cookies (Required): These cookies are required for the platform to function properly. They manage your login session, store language preferences, and maintain the security of your session. The platform cannot function without these cookies.

Analytics Cookies: We use analytics cookies to understand how members interact with the platform — which pages are visited most often, time spent on the platform, and general navigation patterns. This data is used for ongoing improvements.

Preference Cookies: These cookies store your settings preferences such as theme display, preferred betting denominations and other personal settings so you do not need to reconfigure them each time you log in.

You can manage or delete cookies through your web browser settings. Please note that deleting essential cookies may limit certain functions within the jum99 platform.

6. Data Storage and Retention Period

jum99 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing requirements.

Active Account Data: While your account is active, we retain all information required for service operations. Transaction records and game activity are stored in accordance with the platform's compliance requirements.

After Account Closure: When an account is closed at your request or for operational reasons, we will retain the minimum data required by law and licensing requirements. Data that is no longer needed will be deleted or anonymised within a reasonable period.

Security Logs: Access logs and security audit data are retained for the period required for investigation and fraud prevention purposes.

7. Your Rights as a Member

jum99 recognises and respects your rights regarding personal information. You may submit any requests related to the following rights to our support team:

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you in a readable format.
• Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information, subject to applicable legal obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your information in certain situations, for example while a dispute about data accuracy is being resolved.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes at any time, without needing to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out before the withdrawal.

Requests relating to these rights will be processed within a reasonable timeframe. We may require additional information to verify your identity before processing any request, to ensure the security of your data.

8. Links to Other Websites

The jum99 platform does not provide links to external websites in its main content. However, should any references exist, please note that jum99 is not responsible for the privacy practices or content of any third-party websites you may access independently.

This Privacy Policy applies only to the platform and services operated directly by jum99. We encourage you to read the privacy policy of any other platform you visit separately.

9. Amendments to the Privacy Policy

jum99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or the way we manage members' personal information.

When there are significant amendments, we will notify you through:

• A notification on the jum99 platform homepage
• A notification message in your account when you next log in
• Communication via your registered email, for amendments that materially affect your rights

The effective date of the latest policy will always be shown at the top of this document. Continued use of the jum99 platform after the effective date of any amendment is considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or jum99's management of your personal information, we are ready to assist through the following channels:

Live Chat: The jum99 customer support team is available 24 hours a day, 7 days a week via the live chat function within the platform. This is the fastest way to get an immediate response to any privacy-related enquiries.

Email: For enquiries that require documentation or more detailed discussion, you may contact us at [email protected]. Support is available in Malay and English.

We are committed to responding to every privacy-related enquiry within a reasonable timeframe. Please include sufficient account information (without sharing your password) to help us process your request more efficiently.